Service Desk Manager (SDM) E-Learning Access For 1 Year and Official PeopleCert Certification Exam Voucher.

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Included in your Purchase:

  • Official Online Web Proctored Service Desk Manager (SDM) PeopleCert / Axelos Exam Vouchers Included
  • 1 year access for e-learning
  • 12 months validity for Official PeopleCert online exam voucher
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An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. The SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. An SDM certified professional will be able to:

  • Develop and deliver service desk and support strategies to fully support the organisation’s business strategy and objectives
  • Demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager
  • Interface the service desk with other IT functions, processes and standards to maximise the efficiency and effectiveness of IT
  • Design, contract and deliver service desk processes and services for exceptional customer service and support

Who is it for?
Developed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and wish to head an effective support operation. Suitable for those with previous experience in a service desk environment.
1 World Training offers special pricing for all courses, to learners from following countries:

Countries in Region 1

Rules regarding use of PeopleCert exam vouchers:

  • If you have purchased Exam vouchers for Region 1 – than candidates can take PeopleCert exams in any country.
  • If you have purchased Exam vouchers for Region 2 – than candidates can take PeopleCert exams in Countries which are in Region 2 or 3.
  • If you have purchased Exam vouchers for Region 3 – than candidates can take PeopleCert exams in Countries which are in Region 3 only.
United StatesUnited Arab EmiratesCanadaNew CaledoniaDubai
American SamoaSaudi ArabiaSingaporeNew ZealandChina
Hong KongBermudaMalaysiaNorfolk IslandTaiwan, Province Of China
MacaoFalkland Islands (Malvinas)QatarNorthern Mariana IslandsThailand
TaiwanSouth KoreaAntarcticaBahrainBarbados
Cayman IslandsCook IslandsPuerto RicoOmanFrench Southern Territories
GuamBouvet IslandHeard Island and McDonald IslandsPalauBahamas
IsraelFrench PolynesiaKorea, Democratic People΄s Republic OfPanamaKuwait
South Georgia and The South Sandwich IslandsBrunei DarussalamKorea, Republic OfMayotteNauru

Countries in Region 2

AustraliaAustriaBelgiumUnited KingdomTurkey
Aland IslandsAndorraSwitzerlandSwedenSvalbard And Jan Mayen
SpainRomaniaPortugalPolandNorway
NetherlandsMonacoJapanItalyIreland
IcelandHungaryGermanyFranceFinland
DenmarkCyprusCroatiaCzech RepublicEstonia
Faroe IslandsGibraltarGreeceGreenlandGuernsey
Holy See (Vatican City State)JerseyLatviaLiechtensteinLithuania
LuxembourgMaltaSan MarinoSlovakiaSlovenia
Isle Of Man

Countries in Region 3

IndiaAfghanistanUkraineAlbaniaAlgeria
PakistanBangladeshBhutanBrazilCongo
IndonesiaIran, Islamic Republic OfIraqJordanKazakhstan
MaldivesMexicoMoroccoNepalMyanmar
Netherlands AntillesNigerNigeriaAngolaPhilippines
PitcairnSaint BarthelemySomaliaSouth AfricaSri Lanka
SudanSurinameSwazilandSaint Kitts And NevisSyrian Arab Republic
Saint HelenaTajikistanSaint LuciaTanzania, United Republic OfVenezuela
UzbekistanViet NamVanuatuVirgin Islands, BritishSaint Martin
Virgin Islands, U.S.Saint Pierre And MiquelonYemenZambiaZimbabwe
SamoaEswatiniCote D'IVOIRESaint Vincent And the GrenadinesVietnam
North MacedoniaSao Tome and PrincipeCongo, Democratic Republic of theLagosRussia
LaosAnguillaSouth SudanAntigua And BarbudaArgentina
ArmeniaWallis And FutunaArubaTokelauAzerbaijan
Timor-LesteBelarusWestern SaharaBelizeBenin
BoliviaKosovoBosnia And HerzegovinaBotswanaBonaire, Saint Eustatius and Saba
British Indian Ocean TerritoryBulgariaSenegalBurkina FasoBurundi
SerbiaCambodiaTogoCameroonCape Verde
ChadChileSeychellesSierra LeoneCocos (Keeling) Islands
Solomon IslandsColombiaCosta RicaCuraçaoChristmas Island
Central African RepublicCubaComorosDominicaDjibouti
Dominican RepublicTunisiaEcuadorTurkmenistanEgypt
El SalvadorEquatorial GuineaEritreaCôte d'IvoireTurks And Caicos Islands
F.Y.R.O.M.GambiaGabonEthiopiaFiji
TuvaluGuadeloupeUgandaGhanaGrenada
French GuianaGuineaGeorgiaGuatemalaUnited States Minor Outlying Islands
Guinea-BissauUruguayGuyanaHondurasJamaica
KenyaLesothoLibyan Arab JamahiriyaHaitiLiberia
LebanonMadagascarKiribatiLao people’s Democratic RepublicMauritania
MauritiusMicronesia, Federated States OfMartiniqueKyrgyzstanMoldova, Republic Of
MontenegroNamibiaMozambiqueMongoliaMarshall Islands
NiueMalawiMaliMontserratNicaragua
Palestinian Territory, OccupiedPapua New GuineaReunionParaguayRussian Federation
RwandaTongaTrinidad And TobagoCuracaoPeru