This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realization. DSV is beneficial to those who design or manage customer journeys and experiences, and manage customer demands and expectations.
ITIL® 4 DSV will help you to:
- Effectively manage key stakeholders
- Build trusted relationships
- Shape customer demand
- Optimize user experience and customer experience
- Embed effective design thinking.
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.
1 World Training offers special pricing for all courses, to learners from following countries:
Countries in Region 1
Rules regarding use of PeopleCert exam vouchers:
- If you have purchased Exam vouchers for Region 1 – than candidates can take PeopleCert exams in any country.
- If you have purchased Exam vouchers for Region 2 – than candidates can take PeopleCert exams in Countries which are in Region 2 or 3.
- If you have purchased Exam vouchers for Region 3 – than candidates can take PeopleCert exams in Countries which are in Region 3 only.
United States | United Arab Emirates | Canada | New Caledonia | Dubai |
American Samoa | Saudi Arabia | Singapore | New Zealand | China |
Hong Kong | Bermuda | Malaysia | Norfolk Island | Taiwan, Province Of China |
Macao | Falkland Islands (Malvinas) | Qatar | Northern Mariana Islands | Thailand |
Taiwan | South Korea | Antarctica | Bahrain | Barbados |
Cayman Islands | Cook Islands | Puerto Rico | Oman | French Southern Territories |
Guam | Bouvet Island | Heard Island and McDonald Islands | Palau | Bahamas |
Israel | French Polynesia | Korea, Democratic People΄s Republic Of | Panama | Kuwait |
South Georgia and The South Sandwich Islands | Brunei Darussalam | Korea, Republic Of | Mayotte | Nauru |
Countries in Region 2
Australia | Austria | Belgium | United Kingdom | Turkey |
Aland Islands | Andorra | Switzerland | Sweden | Svalbard And Jan Mayen |
Spain | Romania | Portugal | Poland | Norway |
Netherlands | Monaco | Japan | Italy | Ireland |
Iceland | Hungary | Germany | France | Finland |
Denmark | Cyprus | Croatia | Czech Republic | Estonia |
Faroe Islands | Gibraltar | Greece | Greenland | Guernsey |
Holy See (Vatican City State) | Jersey | Latvia | Liechtenstein | Lithuania |
Luxembourg | Malta | San Marino | Slovakia | Slovenia |
Isle Of Man |
Countries in Region 3
India | Afghanistan | Ukraine | Albania | Algeria |
Pakistan | Bangladesh | Bhutan | Brazil | Congo |
Indonesia | Iran, Islamic Republic Of | Iraq | Jordan | Kazakhstan |
Maldives | Mexico | Morocco | Nepal | Myanmar |
Netherlands Antilles | Niger | Nigeria | Angola | Philippines |
Pitcairn | Saint Barthelemy | Somalia | South Africa | Sri Lanka |
Sudan | Suriname | Swaziland | Saint Kitts And Nevis | Syrian Arab Republic |
Saint Helena | Tajikistan | Saint Lucia | Tanzania, United Republic Of | Venezuela |
Uzbekistan | Viet Nam | Vanuatu | Virgin Islands, British | Saint Martin |
Virgin Islands, U.S. | Saint Pierre And Miquelon | Yemen | Zambia | Zimbabwe |
Samoa | Eswatini | Cote D'IVOIRE | Saint Vincent And the Grenadines | Vietnam |
North Macedonia | Sao Tome and Principe | Congo, Democratic Republic of the | Lagos | Russia |
Laos | Anguilla | South Sudan | Antigua And Barbuda | Argentina |
Armenia | Wallis And Futuna | Aruba | Tokelau | Azerbaijan |
Timor-Leste | Belarus | Western Sahara | Belize | Benin |
Bolivia | Kosovo | Bosnia And Herzegovina | Botswana | Bonaire, Saint Eustatius and Saba |
British Indian Ocean Territory | Bulgaria | Senegal | Burkina Faso | Burundi |
Serbia | Cambodia | Togo | Cameroon | Cape Verde |
Chad | Chile | Seychelles | Sierra Leone | Cocos (Keeling) Islands |
Solomon Islands | Colombia | Costa Rica | Curaçao | Christmas Island |
Central African Republic | Cuba | Comoros | Dominica | Djibouti |
Dominican Republic | Tunisia | Ecuador | Turkmenistan | Egypt |
El Salvador | Equatorial Guinea | Eritrea | Côte d'Ivoire | Turks And Caicos Islands |
F.Y.R.O.M. | Gambia | Gabon | Ethiopia | Fiji |
Tuvalu | Guadeloupe | Uganda | Ghana | Grenada |
French Guiana | Guinea | Georgia | Guatemala | United States Minor Outlying Islands |
Guinea-Bissau | Uruguay | Guyana | Honduras | Jamaica |
Kenya | Lesotho | Libyan Arab Jamahiriya | Haiti | Liberia |
Lebanon | Madagascar | Kiribati | Lao people’s Democratic Republic | Mauritania |
Mauritius | Micronesia, Federated States Of | Martinique | Kyrgyzstan | Moldova, Republic Of |
Montenegro | Namibia | Mozambique | Mongolia | Marshall Islands |
Niue | Malawi | Mali | Montserrat | Nicaragua |
Palestinian Territory, Occupied | Papua New Guinea | Reunion | Paraguay | Russian Federation |
Rwanda | Tonga | Trinidad And Tobago | Curacao | Peru |