ITIL® 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.
This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation.
The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
I have taken ITIL Foundation, how should I transition to ITIL® 4?
If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL® 4 Foundation in order to be able to transition easily to the new ITIL® 4 scheme.
There is a large amount of new material in ITIL® 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL® 4 Foundation guidance.
Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL® 4 scheme.
1 World Training offers special pricing for all courses, to learners from following countries:
Countries in Region 1
Rules regarding use of PeopleCert exam vouchers:
- If you have purchased Exam vouchers for Region 1 – than candidates can take PeopleCert exams in any country.
- If you have purchased Exam vouchers for Region 2 – than candidates can take PeopleCert exams in Countries which are in Region 2 or 3.
- If you have purchased Exam vouchers for Region 3 – than candidates can take PeopleCert exams in Countries which are in Region 3 only.
| United States | United Arab Emirates | Canada | New Caledonia | Dubai |
| American Samoa | Saudi Arabia | Singapore | New Zealand | China |
| Hong Kong | Bermuda | Malaysia | Norfolk Island | Taiwan, Province Of China |
| Macao | Falkland Islands (Malvinas) | Qatar | Northern Mariana Islands | Thailand |
| Taiwan | South Korea | Antarctica | Bahrain | Barbados |
| Cayman Islands | Cook Islands | Puerto Rico | Oman | French Southern Territories |
| Guam | Bouvet Island | Heard Island and McDonald Islands | Palau | Bahamas |
| Israel | French Polynesia | Korea, Democratic People΄s Republic Of | Panama | Kuwait |
| South Georgia and The South Sandwich Islands | Brunei Darussalam | Korea, Republic Of | Mayotte | Nauru |
Countries in Region 2
| Australia | Austria | Belgium | United Kingdom | Turkey |
| Aland Islands | Andorra | Switzerland | Sweden | Svalbard And Jan Mayen |
| Spain | Romania | Portugal | Poland | Norway |
| Netherlands | Monaco | Japan | Italy | Ireland |
| Iceland | Hungary | Germany | France | Finland |
| Denmark | Cyprus | Croatia | Czech Republic | Estonia |
| Faroe Islands | Gibraltar | Greece | Greenland | Guernsey |
| Holy See (Vatican City State) | Jersey | Latvia | Liechtenstein | Lithuania |
| Luxembourg | Malta | San Marino | Slovakia | Slovenia |
| Isle Of Man |
Countries in Region 3
| India | Afghanistan | Ukraine | Albania | Algeria |
| Pakistan | Bangladesh | Bhutan | Brazil | Congo |
| Indonesia | Iran, Islamic Republic Of | Iraq | Jordan | Kazakhstan |
| Maldives | Mexico | Morocco | Nepal | Myanmar |
| Netherlands Antilles | Niger | Nigeria | Angola | Philippines |
| Pitcairn | Saint Barthelemy | Somalia | South Africa | Sri Lanka |
| Sudan | Suriname | Swaziland | Saint Kitts And Nevis | Syrian Arab Republic |
| Saint Helena | Tajikistan | Saint Lucia | Tanzania, United Republic Of | Venezuela |
| Uzbekistan | Viet Nam | Vanuatu | Virgin Islands, British | Saint Martin |
| Virgin Islands, U.S. | Saint Pierre And Miquelon | Yemen | Zambia | Zimbabwe |
| Samoa | Eswatini | Cote D'IVOIRE | Saint Vincent And the Grenadines | Vietnam |
| North Macedonia | Sao Tome and Principe | Congo, Democratic Republic of the | Lagos | Russia |
| Laos | Anguilla | South Sudan | Antigua And Barbuda | Argentina |
| Armenia | Wallis And Futuna | Aruba | Tokelau | Azerbaijan |
| Timor-Leste | Belarus | Western Sahara | Belize | Benin |
| Bolivia | Kosovo | Bosnia And Herzegovina | Botswana | Bonaire, Saint Eustatius and Saba |
| British Indian Ocean Territory | Bulgaria | Senegal | Burkina Faso | Burundi |
| Serbia | Cambodia | Togo | Cameroon | Cape Verde |
| Chad | Chile | Seychelles | Sierra Leone | Cocos (Keeling) Islands |
| Solomon Islands | Colombia | Costa Rica | Curaçao | Christmas Island |
| Central African Republic | Cuba | Comoros | Dominica | Djibouti |
| Dominican Republic | Tunisia | Ecuador | Turkmenistan | Egypt |
| El Salvador | Equatorial Guinea | Eritrea | Côte d'Ivoire | Turks And Caicos Islands |
| F.Y.R.O.M. | Gambia | Gabon | Ethiopia | Fiji |
| Tuvalu | Guadeloupe | Uganda | Ghana | Grenada |
| French Guiana | Guinea | Georgia | Guatemala | United States Minor Outlying Islands |
| Guinea-Bissau | Uruguay | Guyana | Honduras | Jamaica |
| Kenya | Lesotho | Libyan Arab Jamahiriya | Haiti | Liberia |
| Lebanon | Madagascar | Kiribati | Lao people’s Democratic Republic | Mauritania |
| Mauritius | Micronesia, Federated States Of | Martinique | Kyrgyzstan | Moldova, Republic Of |
| Montenegro | Namibia | Mozambique | Mongolia | Marshall Islands |
| Niue | Malawi | Mali | Montserrat | Nicaragua |
| Palestinian Territory, Occupied | Papua New Guinea | Reunion | Paraguay | Russian Federation |
| Rwanda | Tonga | Trinidad And Tobago | Curacao | Peru |
